FAQs

Once you have selected all the items you wish to purchase, click add to cart, choose your quantity and click on the trolley icon that is located on top right corner of the website.

A window will slide out where you can review your cart. Once you are happy with your order, click the checkout box located in the bottom of the window to proceed to purchase.

Follow and complete the necessary prompts by entering your contact and shipping details, choosing a delivery or pick-up date and choosing your payment method to purchase your order. You will receive an email confirmation of your order shortly afterwards.

Yes, you will receive an order confirmation to the email you have used to purchase. Please feel free to take a screenshot/photo of your "Thank You" page after purchase, if you would like to retain an additional copy. 

We are unable to cancel your order 48 hours prior to your delivery date or if it has left our warehouse. If you want to cancel your order, please contact our Customer Service team on (02) 9317 6900.

Payment & Pricing

Once you have added all your selected products to your cart, click on the trolley icon located in the top right corner. Click checkout, and a new page will appear where you can fill out your contact and delivery information.

Your order must be a minimum of $200 to be eligible to purchase. 

You can pay using Mastercard, Visa, American Express.

Some payment providers may hold your funds for 2-3 days as a security measure to verify the transaction in your account.

Delivery & Pick-Up

We do not offer same-day delivery as we do not pre-cut and pack our orders. All products are cut fresh to date and we require a minimum of 2-3 days lead time towards your chosen delivery day.

There is a dark grey toolbar at the top of the screen on the homepage. Enter your postcode and click on the 'go' button. You will receive a message regarding your chosen suburb's eligibility to receive our deliveries.

A tracking link will be sent via SMS 24 hours prior to your delivery. You will be able to view the live status of your order. You will receive another update on the day of your delivery.

Yes, we offer pick-up from Mascot, NSW 2020. The same lead time applies.

Please email us at online@vicsmeat.com.au with your order number and missing product/s. Alternatively, you can call us on (02) 9317 6900 to speak to our Customer Service team.

Products

Please take photographic evidence and send it to us at online@vicsmeat.com.au and our Customer Service team will issue a replacement or refund.